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Customer Relations

Customer Relations

The facts

How do you justify your marketing budget? What is the real cost of your sales force for your client? What is the cost/revenue ratio of a particular client? These are all key questions which require adequate cost and value models.

Our solutions

Cost House brings proven and recognized expertise in implementing cost and value models related to client services:

  • ABC standard model (Activity Based Costing) for marketing departments, developed with fortune 500's directors of marketing
  • cost of sales analysis tools based on ABC model
  • model for total value of services to clients

Results

  1. Costs

 Proper tracking and distribution of costs allows to allocate resources wisely and not just cut down budgets

  2. Time

 RFQ process has been shortened from 3 months down to 1 month

  3. Value

 "With a customer oriented catalog of services, our internal customers know precisely how we contribute to their core activities' cost and value"